We provide great service, efficient and cost effectively
Every business needs support for their technology. An IT service desk or helpdesk support solution gives your business a single point of contact to ensure your technical issues are addressed quickly and effectively so your business can continue to operate.
- Expert IT advice
- Problem tracking
- Robust usage report
- First-call resolution goal
- Single point of contact
- Client web portal
- Multiple ways to contact
- Professional Team
IT Help Desk
“Do more with less” concept is what has kept us apart from the rest. With the client’s requiring more flexibility and mobility with the little resources we have customized our Help Desk services as per the client’s requirements. We believe in giving more with the little we have. We take care of your day to day usage and technically take care of your IT sector in reliable and stable manner.
Ticket System
You want to submit your requests quickly and easily, and Inlet Technologies makes that possible. You can submit your support ticket in various ways: submit a ticket through our online port, email our support email address, or call the hotline. These options make submitting a request simple. You can access the progress of your time either through email or our ticketing system portal.
Prompt Response
Our help desk team is on duty Monday through Friday from 9 A.M. until 5:30 P.M. PST. In addition, some of our customers opt-in for 24/7 services. For these customers, help desk personnel is available every hour of the day, every day of the week, ensuring that support issues are cleared up quickly and promptly. Even if you don’t have 24/7 access, you can expect a fast response.
Your Priority is Our Priority
Our help desk team automatically analyzes the request and fixes the problem. You shouldn’t have to wait for important issues, and with us, you won’t have to. We escalate requests quickly to stop developing issues in their tracks. By doing so, we can minimize downtime and help our clients avoid critical issues.
Cost Effective
Building a technical support department requires more time, money, and resources than most businesses can justify. With our fully managed plans, you’ll get better, more affordable service – and have access to a whole team of technical support professionals just by emailing, logging a ticket online, or picking up the phone.
Proven IT Support Specialists
Our proven IT services include easy-to-access helpdesk support that will help you troubleshoot and resolve issues as they come up. Our dedicated support team is ready to handle your technology concerns providing a single point of contact for all inquiries, requests for service.